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Refund Request

Return and Refund

Last Updated June 11, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, unopened with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at thesquirrelsbasket@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

BaiKira Group Co., Ltd.

Attn: Returns

RMA #

128/12 Moo8, Soi Toongklom-Talman,

Nong Prue, Banglamung

Pattaya, Chon Buri 20150

Thailand

Note: you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS  

The following items cannot be returned:

  •     Items that have been opened.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  •        Items must be unopened and undamaged.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+66 033-002-245

thesquirrelsbasket@gmail.com

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